Who we are
The website www.bellecour.eu is published by Diamant Rose SARL, whose registered office is located at 62 Grand-Rue, L-1660 Luxembourg, Grand Duchy of Luxembourg.
For any question regarding this privacy policy or to exercise your rights over your personal data, you may contact us at: contact@bellecour.eu.
Given the limited nature and scale of the data processing carried out, Diamant Rose SARL is not required to appoint a Data Protection Officer (DPO). Requests relating to your personal data are handled directly by our team.
What data do we collect, and why?
We do not sell jewellery online: our website showcases our creations and lets you contact us, book an appointment in store, or request information about a piece. No payment or delivery is processed through the website. The personal data we collect is therefore limited to the following purposes.
Contact form and information requests
When you use a contact form on the website, we collect the information you voluntarily provide (name, email address, message and, where applicable, phone number). This data is used solely to respond to your request. Legal basis: pre-contractual measures taken at your request, or legitimate interest in responding to your questions.
Booking an appointment
If you book an in-store appointment via the website, we collect the information necessary to organise it (name, contact details, requested date and time and, where applicable, the nature of your request). Legal basis: pre-contractual measures taken at your request.
Customer account
If you create an account on the website, we keep the information you provide (name, email address, encrypted password) so that you can access your personal space. Legal basis: performance of a contract / consent.
Customer reviews
If you leave a review on one of our products, your name (or pseudonym) and your comment are published on the relevant product page. Legal basis: consent.
Cookies and trackers
On your first visit, a banner lets you accept or decline cookies that are not strictly necessary for the website to function, grouped into several categories: necessary, functional, analytics and advertising cookies. At present, only cookies strictly necessary for the website’s operation (session, cart, language preference) are used; this policy will be updated if analytics or advertising cookies come to be activated. You can change your preferences at any time via the cookie management banner accessible at the bottom of the page.
Who do we share your data with?
Your personal data is neither sold nor rented to third parties. It may be shared with the following technical service providers only, to the extent necessary for their task:
- Our host, for hosting the website and its data;
- Automattic Inc. (Akismet service), for protection against spam — transfer outside the European Union governed by the European Commission’s standard contractual clauses;
- Our technical backup provider, for the security and continuity of the website.
We may also be required to disclose your data if the law obliges us to, or to protect our rights.
How long do we keep your data?
- Contact and appointment requests: 3 years from the last exchange, unless followed by a business relationship resulting in longer retention;
- Customer account: for the lifetime of the account, then 3 years after the last activity;
- Customer reviews: kept for as long as the relevant product remains online, unless you request their removal;
- Cookies: 13 months maximum from the date they are set.
What are your rights?
In accordance with the General Data Protection Regulation (GDPR) and applicable Luxembourg law, you have the following rights over your personal data:
- Right of access: obtain confirmation that your data is being processed and obtain a copy of it;
- Right to rectification: have inaccurate or incomplete data corrected;
- Right to erasure: request the deletion of your data, within the limits provided by law;
- Right to restriction of processing;
- Right to data portability, where this right applies;
- Right to object, in particular to processing based on legitimate interest;
- Right to withdraw your consent at any time, where processing is based on it, without affecting the lawfulness of processing carried out before such withdrawal.
To exercise these rights, contact us at contact@bellecour.eu. We undertake to respond within one month.
If, after contacting us, you consider that your rights are not being respected, you may lodge a complaint with the Commission nationale pour la protection des données (CNPD) of Luxembourg, the competent supervisory authority: cnpd.public.lu.
Security
We implement reasonable technical and organisational measures to protect your personal data against loss, unauthorised access, disclosure or destruction.
Changes to this policy
This privacy policy may be updated, in particular to reflect changes to the website or to applicable regulations.
Last updated: 17 September 2026.
