FAQ
Our diamonds and jewellery
All our diamonds are certified by the world’s most respected gemmological laboratories, such as the GIA (Gemological Institute of America), the IGI (International Gemological Institute) or the HRD (Hoge Raad voor Diamant). Each certificate accompanies your jewellery piece and attests to the authenticity, quality and precise characteristics of your diamond. You purchase with complete transparency.
A diamond’s quality is assessed according to four criteria, known as the 4Cs: cut, colour, clarity and carat weight. Cut is the most important criterion, as it determines the diamond’s brilliance. Our experts are available to guide you and help you find the best balance between these criteria, in line with your budget and preferences.
Our jewellery is crafted from the finest precious metals: 18-carat white gold, yellow gold and rose gold, as well as 950 platinum. These materials are chosen for their durability, brilliance and superior quality. Each piece is meticulously made to ensure an impeccable finish.
Yes, our collection also includes exceptional coloured gemstones such as sapphire, ruby and emerald. These stones are selected with the same care and exacting standards as our diamonds. Please do not hesitate to contact us to explore availability or to create a bespoke piece with the stone of your choice.
Engagement & bespoke
Yes, we offer wedding bands coordinated with most of our engagement rings, whether plain or diamond-set. We can also create a bespoke wedding band that fits perfectly alongside your engagement ring, for a harmonious and elegant result.
There are several discreet options: borrow a ring they already wear and have it measured by us, ask someone close to them, or use our size guide available on our website. If in doubt, we recommend choosing a slightly larger size—an adjustment is always possible after delivery.
Absolutely. Most of our designs can be personalised: choice of metal, the diamond’s shape and carat weight, type of setting, inner engraving… Share your vision with us during your appointment, and we will do everything we can to tailor it to your wishes.
Production time is generally 3 to 5 weeks, depending on the complexity of the piece and the availability of materials. We will keep you informed at every stage of the process. If you have an important date to meet, please let us know from the outset and we will do our utmost to accommodate it.
Showroom & appointments
Appointments can be booked directly on our website via our online form, by phone or by email. Our showrooms welcome clients by appointment to ensure a personalised, exclusive experience. Each visit is a unique moment, dedicated entirely to you.
Yes, we offer video consultations for clients who are unable to visit a showroom. Our experts will guide you with the same care and level of service as in person. Contact us to arrange a virtual appointment at a time that suits you.
Care & warranty
All our jewellery comes with a warranty against manufacturing defects. This warranty covers hidden defects and material faults, but does not apply to normal wear and tear or accidental damage. We remain at your disposal for any maintenance or inspection after your purchase.
To preserve your jewellery’s brilliance, prepare a bath of lukewarm water with a few drops of mild soap. Gently brush with a soft toothbrush, paying particular attention to the settings. Rinse thoroughly and allow to air-dry, or use a hairdryer on a cool setting. Avoid harsh chemicals, swimming pools and perfumes in direct contact with your jewellery.
Yes, we offer a resizing service. If your ring does not fit perfectly, contact us to arrange shipping or a drop-off at a showroom. Lead times and any fees depend on the design and the extent of the adjustment.
Of course. We provide ongoing care for every piece we create. If your jewellery requires a repair—stone tightening, professional cleaning, polishing—our master jewellers are at your service. Contact us to book an appointment or to send us your jewellery.
Price & value
Certified diamond jewellery and precious metals are recognised safe-haven assets. While their value may fluctuate with the markets, a quality diamond generally retains strong value over time. We recommend keeping your gemmological certificate safe, as it is essential in the event of resale or insurance.
We review each trade-in or exchange request on a case-by-case basis. If you would like to evolve your jewellery—for example, upgrading to a larger diamond—we will be delighted to support you in this process. Contact our team to discuss the possibilities.
Insurance & security
Yes, we strongly recommend it. A valuable piece can be lost, stolen or accidentally damaged—situations that even the greatest care cannot entirely prevent. Taking out dedicated insurance gives you peace of mind and protects your investment over the long term.
Several options are available to you. You can contact your home insurer to check whether your jewellery is covered under your existing policy, often up to a certain limit. For high-value pieces, it is advisable to take out an additional cover specifically for valuables, or to use an insurer specialising in jewellery and works of art.
Most insurers will require a purchase invoice and your diamond’s gemmological certificate (GIA, IGI, HRD). In some cases, an independent appraisal may be requested, particularly for high-value pieces. We provide all of these documents upon delivery of your jewellery.
Yes, an appraisal every 3 to 5 years is generally recommended, particularly to update the insured value of your jewellery in line with changes in gold and diamond prices. It is also an opportunity to have the condition of your jewellery checked by a professional.
In the event of a claim, contact your insurer immediately and file a theft report with the authorities if necessary. Keep your invoice and gemmological certificate in a safe place—ideally separate from the jewellery itself—as these are the essential supporting documents for any claim.
Yes, upon simple request, we can provide a valuation statement to facilitate your dealings with your insurer. Please do not hesitate to contact us after your purchase if you need it.
